Orders & Deposits
• All custom items require a 50% deposit.
• The remaining balance is due upon receipt of goods.
Pricing & Minimums
• Prices are quoted in USD and/or CAD where applicable.
• Minimum order quantities (MOQ) vary by item and will be defined in the quote.
Payments
• Acceptable payment methods: ACH transfer, direct wire, Wise, Square, Zelle, PayPal.
• Credit card and wire transfer payments may be subject to processing fees.
Shipping & Delivery
• Specialty shipping or special handling can be arranged upon request.
• Product pricing is exclusive of delivery costs. Shipping is quoted separately and is subject to adjustment based on market conditions at time of shipment.
• Under DDP terms, shipping to the named place, import duties, and taxes will be included as a separate line item on the quote.
• Unless otherwise stated, quotes will specify the applicable Incoterms® 2020.
Shipping Cost Adjustments
• Shipping and freight charges are estimates based on market conditions at the time of quotation.
• Due to fluctuations in carrier rates, fuel surcharges, port congestion, customs, and other logistics factors, final shipping costs may vary.
• Garcia Enterprise Holdings, LLC reserves the right to adjust shipping costs prior to final shipment.
• Any material increase in shipping costs will be communicated to the customer for approval before dispatch.
• Customers may elect to use their own shipping account or third-party logistics provider if preferred.
Proofs, Lead Times & Quote Validity
• Digital proofs are provided for approval prior to production; up to two revisions are included.
• Lead times vary by product and customization; specific timelines and quote validity will be detailed in the quote.
• Lead times begin after deposit is received and proof approval is confirmed.
• PMS/spot colors will be matched as closely as possible; minor variations may occur due to manufacturing processes.
Artwork & Licensing
• Customer confirms they have full rights to all logos, artwork, and intellectual property supplied.
• All parties agree to follow applicable brand guidelines and, where required, league or licensing approvals.
Change Orders & Cancellations
• Changes requested after proof approval may result in additional costs and/or changes to lead times.
• Cancellations after proof approval may incur charges for work performed, materials, and production commitments.
Custom Orders
• All custom, made-to-order, or personalized items are considered final sale.
• Once production has commenced, custom orders may not be canceled, returned, or refunded.
Defects & Remedies
• Garcia Enterprise Holdings, LLC stands behind the quality of its products.
• In the event of a verified manufacturing defect or production error, we will, at our discretion, repair, replace, or remake the affected items.
• Claims must be submitted in writing within 7–14 days of delivery and must include photographic evidence of the defect.
• This policy applies only to manufacturing defects and does not cover normal wear and tear, misuse, improper storage, or damage occurring after delivery.
• Replacement or remediation of defective items constitutes the sole and exclusive remedy.
• Refunds will not be issued for custom products.
Delays & Force Majeure
• Garcia Enterprise Holdings, LLC is not liable for delays outside of its reasonable control, including but not limited to carrier delays, weather conditions, port congestion, customs clearance, or global supply chain disruptions.
• We will communicate any delays and work in good faith to provide solutions.
Limitation of Liability
• Garcia Enterprise Holdings, LLC shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, event disruption, or reputational impact.
• Total liability, under any circumstance, shall not exceed the total amount paid for the affected goods.